Welcome to Saffron Heaven Pvt. Ltd. (“Company”, “we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of our products, including payments made through our payment gateway partner Razorpay Software Private Limited (“Razorpay”).
By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree, please do not proceed with any transaction.
We are engaged in the sale of premium saffron, dry fruits, and related products. All product descriptions, images, and prices are accurate to the best of our knowledge; however, minor variations may occur due to natural differences or technical limitations.
All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
We use Razorpay as our secure payment gateway to process online payments.
Accepted payment methods include credit cards, debit cards, UPI, wallets, and net banking.
By using Razorpay, you agree to comply with Razorpay’s own Terms of Use and Privacy Policy.
In case of payment failure or technical error, the transaction will not be considered successful, and no order will be processed.
Once payment is successfully processed, you will receive an email/SMS confirmation with your order details.
We reserve the right to cancel any order in case of pricing errors, unavailability of products, or fraudulent activity.
Orders are dispatched within 24hours subject to confirmation of payment .
Delivery timelines may vary depending on location and courier availability.
We are not liable for delays caused by courier agencies or unforeseen circumstances.
Please refer to our [Cancellation and Refund Policy] (attach or link your Razorpay refund policy section here).
In summary:
Orders can be cancelled before dispatch by contacting our customer support.
Refunds (if applicable) will be processed to the original payment method within 7–10 business days after approval.
Once dispatched, products cannot be cancelled or returned unless defective or damaged during delivery.
We shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or payment system.
Razorpay is a third-party service provider, and we are not responsible for any technical issues or errors arising from their platform.
Your personal and payment information is handled securely and used solely for order processing and communication purposes. For more details, please refer to our Privacy Policy.
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Jammu & Kashmir (or your business location jurisdiction).